Retention and Reactivation

Getting Started

• What is churn? Am I actually losing patients?
• Preappointment - 5% Difference is EVERYTHING

Preappointment

• Front Desk: Day Sheet & Aftercare
• Inconvenient appointments don't show-up...so pre-appointment into Primetime!!

Reactivation

• Making Reactivation Calls
• Patients lost -- are not lost forever!