TeamCare Client Update: Dentrix Ascend Integration Status

*LATEST UPDATE* as of March 27, 2024

The time has come! TeamCare has officially been approved as a verified Dentrix Ascend parter. 

To access TeamCare for Dentrix Ascend, please email with your Dentrix Customer ID to [e-mail] 

How to find your Dentrix Customer ID#:

1. Check the welcome email message sent to you when your account was created. The eCentral ID is your Customer ID.
2. Call 1-800-734-5561 to obtain your ID if you no longer have the welcome email message.
3. Check the automated email message sent to you when your Dentrix Mobile user account was created or user name was changed to find your user name.
4. Open any Dentrix Module (ie, Office Manager), click on Help and then on About to display your serial number. Your serial number is your customer ID.

 

Historical Communication Log: Sikka <> Dentrix Ascend

As a valued TeamCare client using Dentrix Ascend, we understand the critical importance of seamless data integration for your practice's operations. Due to recent partnership discrepancies between Dentrix Ascend and Sikka, one of TeamCare's third-party data partners, there have been substantial service issues affecting over 60,000 practices and vendors across the industry.

Impact on TeamCare Clients

• Data Integration Issues: The current impasse has led to disruptions in data integration for practices using Dentrix Ascend.
• Service Disruptions: This situation affects not only TeamCare but also other applications relying on Sikka for Dental PMS integration.

To stay up to date, please refer back to this page where TeamCare will provide a running list of updates to keep you informed on the status of this situation.

January 19, 2024

• Latest Communication from Michael Bingham, VP of Customer Success at Sikka
  

Hi Colin!

 

The meeting has not happened yet. Still waiting on them to confirm. But, I have sent in email the exact final terms that we are requesting, and that we would like to discuss in person (if neccesary) so that we can finalize our new partnership ASAP. Time is critical here for all of us, and with the new year we are pushing to get it done. Sorry that the deal isn't signed yet. We are reaching out daily

 

January 11, 2024

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  

  Hello Colin. Nothing yet. Looking to meet in person early next week to finalize and move forward. No final word yet.

  Michael Bingham

  Vice President, Customer Success

December 26, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  

Hello Team,

We had a very positive conversation with Dentrix right before the holiday break. We are reviewing next steps, and will be getting back to Henry Schein shortly. The ball is now in our court, and we will be moving swiftly to complete.

Michael

Michael Bingham
Vice President, Customer Success

December 6, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  I will be having a call with Schein on Thursday to discuss the agreement and work to make progress. 
  
  More news to come soon.
  
  Michael Bingham
  Vice President, Customer Success

December 3, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka

Hello Colin. Don't lose faith. We are going to get there with Ascend. I once again requested a meeting with them for this week, since we didn't hear back from them in the last two.

I have asked for some status clarity, and will hopefully have a better understanding of when they will be ready to move forward soon. Their data breach issue appears to continue to be the priority, as reports indicate that their negotiations with hackers have fallen apart according to media reports.

As always, this is a priority for us, and I am seeking guidance from them, daily.

Michael

November 28, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  No significant update available at the moment. A meeting has been requested for the current week to discuss the situation, as key stakeholders were unavailable the previous week.

October 27, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka:
  
  A finalized contract is awaited from Dentrix Ascend. The expectation was set for closure in the coming days after a follow-up.

October 19, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  Negotiations with Dentrix Ascend are progressing. Minor issues regarding specific contract language were encountered, but we expect to resolve these soon. Optimistically, the final contract for signature from Henry Schein is expected in the next 3-5 days.

September 21, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka

  Hi Colin,

  Our respective legal teams are going meeting to finalize contract language. 10/1 is possible, but while I am an optimist, I suspect it will take a few more days. Early October is a reasonable target, barring any unexpected setbacks.

  Michael

September 14, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  
  Hi Colin, 
  
  I have been promised the contract by tomorrow. We will review, and sign quickly (this week) barring any unforeseen contract language. Once contract is done and we have full access, it will be 2-3 weeks for native API access to be fully established. 
  
  

  Michael

 

August 29, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  Hi Colin, 
  
  I am meeting with Schein today at 1pm MT. Intention is to hear proposal from them on API connection through their new program. If all goes well, we will push for signature this week. 
  
  Michael
  
  
  Michael Bingham
  Vice President, Customer Success

August 24, 2023

• Update from Michael Bingham, VP of Customer Success at Sikka
  
  
  Hi Colin,
  
  I have been leading our conversations with Dentrix Ascend and can lend some direct insight regarding what you have heard indirectly from Henry Schein.
  
  We have been in active negotiations for the last few months, and as recently as last week, we (Sikka) agreed to all of Henry Schein's requirements. We are currently working through the final language and terms of the contract, as we met with several key business leaders at Henry Schein and made some noteworthy progress.
  
  We are meeting again on Tuesday to hammer out the various final details. It is our desire, as well as Henry Schein's, to come to terms as quickly as possible for the benefit of both parties as well as our mutual customers.
  
  Again, it is our intention at Sikka to cooperate fully with all practice management systems on the market, in the spirit of collaboration and partnership, to make the industry better as a whole. We encourage all your customers to continue utilizing Sikka as we finalize terms and gain access to Dentrix Ascend's formal, albeit new, API program.
  
  Lastly, because the data that all parties use is not for Henry Schein to block. Again, we recommend that you advise customers not disrupt their respective businesses — a deal is forthcoming, and Sikka has not and will never do anything that will negatively impact that stability of the Dentrix PMS or TeamCare.
  
  Linked here is a Sikka blog post that provides specific clarity on this topic.
  
  Please reach out to me directly if you have any questions.
  
  Regards,
  
  Michael
  
  

  Michael Bingham

  Vice President, Customer Success

   

  

August 23, 2023

• Update from Roger Telegan, Privacy Officer, Director of Information Technology at Sikka
  
  
  Colin,

   

  I will make sure that the developer and our engineering team understand this issue and reiterate your specific user case. Tonight I will have another call with the relevant team lead and specific developer and ask them to use this use case to validate the data set we can deliver
   
  --
  
  Best regards,

   

  Roger Telegan

  Privacy Officer, Director of Information Technology

   

  

 

Our Commitment

TeamCare is committed to providing timely updates and working diligently to resolve these issues. We understand the inconvenience this has caused and are making every effort to facilitate a prompt resolution.

What You Can Do

• Stay Updated: We recommend regularly checking this page for the latest updates on the situation.
• Contact Support: For immediate concerns or alternative solutions, please reach out to our support team at [e-mail].

We appreciate your patience and understanding during this challenging time. Rest assured, TeamCare will remain actively engaged in resolving these integration issues with Dentrix Ascend and Sikka to restore normal service as soon as possible.