Writing Call Scripts for Patient Reactivation

Why do call scripts matter? 

Using a call script in dental practices ensures consistent, clear communication, eliminating chances of omitting key details. Scripts offer a framework, allowing staff to confidently convey essential information, while still personalizing interactions. Without a script, inconsistencies might arise, potentially confusing patients or missing opportunities to address concerns. Scripts enhance patient experience, trust, and operational efficiency.

Customizing Call Scripts in TeamCare

If you are logged into TeamCare, click here to edit your Communication Scripts

• App navigation: Library > Scripts

To write a call script that prompts genuine, warm conversation and improves reactivation rates, follow the steps below. 

Live Call Scripts

Step 1: Start with a genuine greeting.

"Hello [Patient's Name], it's [Your Name] from [Dental Practice's Name]. How have you been?"

Step 2: Transition to the purpose of the call.

"I was going through our upcoming appointments, and I realized it's been a while since your last check-up. We think it's a good time for a visit."

Step 3: Emphasize flexibility.

"We have some slots open in the upcoming weeks. And if you need any adjustments closer to the date, that's no problem at all."

Step 4: Engage directly.

"What do you think? Can we find a time that suits you?"

Voicemail Scripts

Step 1: Begin with a straightforward introduction.

"Hi [Patient's Name], it's [Your Name] from [Dental Practice's Name]."

Step 2: Get to the point.

"We've got some openings coming up and thought you might want to snag one. Remember, appointments can be flexible if things change."

Step 3: Call to action.

"Please give us a call back at [Dental Practice's Phone Number] when you can. Hope to hear from you soon!"

Conclusion:

Engaging in cold outreach is all about balancing professionalism with genuine concern. By keeping conversations casual yet confident, dental practices can ensure patients feel valued and not just another name on a list.